{"id":3,"date":"2021-04-09T17:33:20","date_gmt":"2021-04-09T16:33:20","guid":{"rendered":"http:\/\/openbionics.2021.appealstaging.co.uk\/?page_id=3"},"modified":"2022-11-10T14:16:59","modified_gmt":"2022-11-10T14:16:59","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/openbionics.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">At Open Bionics we understand that your privacy and the security of your personal information (Personally Identifiable Information (PII)) is extremely important. This policy sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies if you interact with us through or over the telephone, online, via email, in person at events, through our mobile applications or otherwise by using any of our websites or interacting with us on social media.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you don\u2019t want to read all the detail, here are the things we think you\u2019d really want to know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your personal information is, where appropriate, held and reviewed internally by Open Bionics.<\/li>\n\n\n\n<li>We limit the number of 3rd Parties who we share you data with\n<ul class=\"wp-block-list\">\n<li>Contracted External Customer Support Services<\/li>\n\n\n\n<li>Clinicians acting on behalf of the customer<\/li>\n\n\n\n<li>Couriers acting on behalf of Open Bionics&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You have a number of rights over your personal information. How you can exercise these rights is set out in this notice.<\/li>\n\n\n\n<li>We do send direct marketing, if we\u2019re allowed to. And we do this to encourage you to buy our products and services by sending you offers and ideas that we feel will be of benefit to you. If you want us to stop then please let us know.<\/li>\n\n\n\n<li>Our websites and apps are not intended to collect data from children and we do not knowingly collect children\u2019s data without parental consent.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>COPPA (Children Online Privacy Protection Act)<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">When it comes to the collection of personal information from children under the age of 13 years old, the Children\u2019s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States\u2019 consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children\u2019s privacy and safety online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not specifically market to children under the age of 13 years old.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>What sorts of personal information do we hold?<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;<\/li>\n\n\n\n<li>Information about the services that we provide to you (including for example, residual limb details (dimensional and muscle data));<\/li>\n\n\n\n<li>Information required to make decisions about your applications for products and services we offer (for example, insurance details applicable in the United States only);<\/li>\n\n\n\n<li>Your account login details for our websites and apps, including your user name and chosen password;<\/li>\n\n\n\n<li>Information about whether or not you want to receive marketing communications from us;<\/li>\n\n\n\n<li>Information about any device you have used to access our services (such as your device\u2019s make and model, browser or IP address) and also how you use our online services or Apps. For example, we try to identify how you use the app. If you use our websites, we try to identify when and how you use those websites too;<\/li>\n\n\n\n<li>Your contact details and details of the emails and other electronic communications you receive from us, and how you interact with them. For example whether the communication has been opened, if you have clicked on any links within that communication and the device you used. We do this because we want to make sure that our communications are useful for you, so if you don\u2019t open them or don\u2019t click on any links in them, we know we need to improve our Services.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Our legal basis for processing your personal information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever we process your personal information we have to have something called a \u201clegal basis\u201d for what we do. The different legal bases we rely on are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent: You have told us you are happy for us to process your personal information for a specific purpose(s);<\/li>\n\n\n\n<li>Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.<\/li>\n\n\n\n<li>Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;<\/li>\n\n\n\n<li>Legal obligation: We are required to process your personal information by law.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do we use your personal information?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may use your information in the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To provide our products and services &#8211; we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services, then we\u2019re delighted, thank you. After that, we need to provide them to you, process your payment and sometimes award you OB coins. We need to use your details to do all this.<\/li>\n\n\n\n<li>Analytics and profiling &#8211; we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you require. This helps us to serve you better and to find ways to improve our products, services, clinics, apps and websites. These profiles help us to send you offers that are more relevant to you.<\/li>\n\n\n\n<li>Contacting you &#8211; we use your personal information to contact you. This may be in relation to a service update, an issue you have raised with us, to conduct market research or to ask for your feedback.<\/li>\n\n\n\n<li>Marketing and advertising &#8211; we use your personal information to provide relevant marketing communications (including by email, phone, SMS, post or online advertising), relating to our products and services. As part of this, online advertising may be displayed on the Open Bionics website and on other organisations\u2019 websites and online media channels. We may also use information about how you shop with us to measure the effectiveness of these campaigns.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Cookies and similar technologies<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Who might we share your personal information with?<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open Bionics will only share your personal information, where applicable, with third parties such as Clinics (where you have accessed our products and or services through a third party clinic), Contracted External Customer Support Services (In territories where Open Bionics do not currently have a dedicated Customer Support team)&nbsp; or with third party carriers in the event of delivery and or collection of products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>International transfers of personal information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">International transfer of personal information will only take place between, Open Bionics Headquarters in the UK and the origination point of contact within your country of origin. This is a two way dialogue whilst products and or services are being discussed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Keeping you informed about our products and services<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We would like to tell you (and joint account holders) about the great offers, ideas, products and services that Open Bionics have available from time to time that we think you might be interested in. Where we have consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message, phone, through online advertising or by any other electronic means.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We won&#8217;t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages and may still send you surveys (you can always opt out of these via the survey email itself). If you wish to amend your marketing preferences, you can do so by sending an email to <a href=\"mailto:hello@openbionics.com\">hello@openbionics.com<\/a> and letting us know the changes you wish made.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that it can take a little while for all marketing to stop once you either withdraw your consent or tell us you\u2019d like to opt out of marketing. This is because some marketing may have been identified as relevant to your interests and may already be in transit, it cannot therefore be immediately stopped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Your rights<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the right to access a copy of the personal information we hold about you;<\/li>\n\n\n\n<li>the right to correction of inaccurate personal information we hold about you;<\/li>\n\n\n\n<li>the right to restrict our use of your personal information;<\/li>\n\n\n\n<li>the right to be forgotten;<\/li>\n\n\n\n<li>the right of data portability; and<\/li>\n\n\n\n<li>the right to object to our use of your personal information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are seeking to exercise any of these rights, please contact us using the details in the \u201cContact Us\u201d section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>How long will we keep your personal information for?<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Security<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there;<\/li>\n\n\n\n<li>We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems &amp; data;<\/li>\n\n\n\n<li>Systems are proactively monitored through a \u201cdetect and respond\u201d information security function;<\/li>\n\n\n\n<li>We utilise industry \u201cgood practice\u201d standards to support the maintenance of a robust information security management system; and<\/li>\n\n\n\n<li>We enforce a \u201cneed to know\u201d policy, for access to any data or systems.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to exercise one of your rights as set out in the \u201cYour rights\u201d or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us at;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>United Kingdom and Europe<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:hello@openbionics.com\">hello@openbionics.com<\/a>  <br>GDPR &#8211; DPO<br>Open Bionics Ltd<br>Tower lane,<br>Bristol.<br>England<br>BS1 2LZ<br>United Kingdom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>United States<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:elise@openbionics.com\">elise@openbionics.com<\/a><br>HIPAA Privacy Officer<br>Open Bionics Inc. USA<br>1514 Curtis St, suite 200<br>Denver, CO 80202<br>1-877-HEROARM<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You also have the right to lodge a complaint with the;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UK regulator, the Information Commissioner. Go to <a href=\"http:\/\/ico.org.uk\/concerns\">ico.org.uk\/concerns<\/a> to find out more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">United States regulators <a href=\"https:\/\/www.cdc.gov\/phlp\/publications\/topic\/hipaa.html\">https:\/\/www.cdc.gov\/phlp\/publications\/topic\/hipaa.html<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Policy Changes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and\/or disclose it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy At Open Bionics we understand that your privacy and the security of your personal information (Personally Identifiable Information (PII)) is extremely important. 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